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Standards

 Westcare Ambulance Standards

Westcare Ambulance service maintains our established standards to ensure rapid and effective emergency care, client satisfaction, favourable patient outcomes, expert medical care, and seamless communication.

Documentation and Reporting

As well as technologies in place to provide accurate and comprehensive documentation of patient information we also utilise clinical consult from emergency doctors to ensure we provide the best care

as fast as possible.

Medical Equipment and Supplies

Our vehicles and personnel are equipped with up-to-date medical equipment and supplies to handle a wide range of medical emergencies. 

Response Times

We aim to attend to all enquiries and generate your unique quotes within 24 hours.

Training and Certification

All our personnel hold nationally recognised qualifications and undergo regular refreshers to ensure their skills and knowledge are to the highest standards.

Preventing and Controlling Infections

At Westcare Ambulance infection control procedures must be followed to prevent the spread of illness and diseases.

Recognising and Responding to Deterioration

With continual training and workshops we aim to recognise when someone's condition gets worse, so we can make the right decisions to ensure favourable patient outcomes.

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Compliance

How Do We Ensure Compliance?

Our approach to ensuring compliance involves conducting regular audits across all facets of care. These audits are designed to validate the alignment of personnel and internal procedures with our internally established benchmarks. We work closely with My Emergency Doctor to ensure our policies and procedures meet a high standard and are consistently upheld.

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Westcare Ambulance Partners with My Emergency Doctor

My Emergency Doctor, established in 2016, is Australia's leading telemedicine service. They are dedicated to revolutionising emergency medical care by providing 24/7 access to highly qualified Australian emergency specialist doctors (FACEMs). Their mission is to ensure timely and professional consultations, reducing the need for ambulance transfers and alleviating the pressure on emergency departments.

My Emergency Doctor will provide invaluable in-field support to our dedicated paramedics and nurses, ensuring seamless patient transitions and reducing unnecessary hospital visits.

For more information on My Emergency Doctor and the services they offer, please visit My Emergency Doctor's website.

Contact

We are here to help! If you have any questions or comments, please don't hesitate to reach out to us. Your feedback and complaints are important to us and we strive to provide the best care possible.

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